Merchant Dashboard

Monitor your payments in real-time

Manuale

Total Transactions

-

Completed

-

Failed

-

Pending

-

Your API keys to integrate PayGlobe payment gateway

Publishable Key (Client-side)

Use this key in your frontend/mobile app

Secret Key (Server-side)

Never expose this key! Keep it secure on your server

Warning: Regenerating keys will invalidate your current keys.

Configure where PayGlobe should send payment notifications with HMAC-SHA256 signature verification.

Webhook URL PayGlobe will send POST requests to this URL

Regenerate webhook secret (⚠️ will invalidate the old secret)

Data Retention

Workflow Data Retention (days) Workflow runs and external call logs older than this will be deleted automatically (default: 30 days)

How it works

Enter your webhook URL
Save configuration
Copy the webhook secret
Verify HMAC signatures in your backend

Analytics

Payment Methods

Transaction Status

Quick Stats

€0

Avg Transaction

Success Rate

Peak Hour

Top Method

Hourly Volume

Daily Revenue Trend

Status

Method

Start Date

End Date

Min €

Max €

€0.00

Total

€0.00

Card

€0.00

PayPal

€0.00

Amazon

€0.00

Satispay

Crypto

0

Volume

€0

€0.00

Voucher

Transaction ID	Date	Amount	Payment Method	Details	Tags	Status	Actions
Loading...

Pending payment links - Completed links are shown in Transactions tab

Create New Link

Link ID	Created	Amount	Type	Gateway	Status	QR Code	Actions
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Configure alternative payment methods for your checkout

PayPal -

Enable PayPal

Environment

Client ID *

Client Secret *

Merchant ID (Optional)

Webhook ID (Optional)

Get credentials from PayPal Developer Dashboard

Amazon Pay -

Enable Amazon Pay

Environment

Region

Merchant ID *

Store ID *

Public Key ID *

Private Key (PEM) *

Configure from Amazon Seller Central

Satispay -

Enable Satispay

Environment

Attivazione Satispay

Activation Code *

Codice di 6 caratteri da Satispay Business Dashboard → Online Shop

Key ID Generato automaticamente durante l'attivazione

Mostra chiave privata (avanzato)

Come attivare Satispay:
1. Vai su Satispay Business Dashboard
2. Sezione Online Shop → Genera codice di attivazione
3. Inserisci il codice qui sopra e clicca "Attiva"
4. Le chiavi RSA vengono generate automaticamente!

Zonda CryptoPay -

Enable Zonda CryptoPay

Environment

API Key *

API Secret *

Destination Currency

Fee Coverage

Allow customer to choose cryptocurrency

Supported Cryptocurrencies: BTC, ETH, USDT, USDC, LTC, and more.
Get API credentials from Zonda CryptoPay

BANCOMAT Pay -

Enable BANCOMAT Pay

Merchant Name * Max 35 characters - displayed to customers

ID PG * Max 5 characters

ID Negozio * Max 11 characters

Tag ID Merchant (Optional)

Mode

X509 Certificate (PEM)

Private Key (PEM)

BANCOMAT Pay: Customers pay via push notification on their banking app.
Contact PayGlobe support for enrollment and credentials.

Open

-

Under Review

-

Won

-

Lost

-

At Risk

€0

Total Lost

€0

How Disputes Work: Disputes appear automatically from PSP webhooks, or you can add them manually.

Status

Start Date

End Date

Dispute ID	Transaction	Amount	Reason	Status	Deadline	PSP	Actions
Loading disputes...

Risk Analytics & Dispute Rate Monitoring

Current Dispute Rate

--%

Visa threshold: 0.90%

Risk Level

--

Win Rate

--%

Won vs Lost disputes

Days Until Reset

--

Monthly cycle

Visa Dispute Rate

--% Threshold: 0.90%

0 disputes / 0 transactions

Mastercard Dispute Rate

--% Threshold: 1.00%

0 disputes / 0 transactions

Dispute Rate Trend (Last 30 Days)

Disputes by Reason

Financial Summary

Total Transaction Volume	€0
Total Disputed Amount	€0
Amount At Risk (Open)	€0
Amount Lost	€0
Amount Won (Recovered)	€0

Prevention Stats (via Alerts)

Alerts Received	0
Chargebacks Prevented	0
Prevention Rate	0%
Amount Saved	€0

Recommendations

Loading recommendations...

Pre-Dispute Alerts

Pending

-

Auto-Refund

-

Refunded

-

Declined

-

Prevented

-

Amount Saved

€0

Monthly Alert Budget

€0 / €2,000 used (€2,000 remaining)

Auto-Refund Enabled

Alert ID	Source	Amount	Card	Reason	Status	Transaction	Actions
Loading alerts...

Workflows

Automate actions based on payment events

New Workflow

Quick Start Templates

Personalize orders

After successful payment, send an email to a team member so they can add a handwritten note.

Tag valuable customers

Tag customers who spend over a certain amount so your team can offer personalized support.

Take action on fraud

Automatically refund or flag transactions with early fraud warnings for manual review.

My Workflows

	Name	Trigger	Status	Runs (7 days)	Last run	Actions
No workflows yet Create your first workflow to automate payment actions Create Workflow

Recent Workflow Runs

Run ID	Workflow	Trigger	Status	Duration	Time
No workflow runs yet

Settings

Payment Mode

Configure how payments are processed for your account

Current Payment Mode

Classic Flow

Preauthorize the card, allow voucher use (meal tickets), then capture the final amount.

Preauth + Voucher + Capture

Classic flow with voucher support

Pre-authorize card
Customer can use meal vouchers
Capture final amount

Direct Sale

Auth + Capture in one step

Single transaction
No vouchers
Fastest checkout

Sale + Tokenization

Save card for future payments

Direct sale
Card saved securely (PCI DSS)
Enable one-click payments

Bank Account Integration

Connect your bank account to automatically verify incoming bank transfers and match them with orders.

Connection Status

Polling Automatico Bonifici

Polling Abilitato

Intervallo

Ora Inizio

Ora Fine

Il sistema controlla automaticamente i nuovi bonifici nella finestra oraria configurata. Evento bank_transfer.received triggherato per i workflow.

Date	From	Amount	Reference	Status	Actions
No transactions yet. Click "Sync Now" to fetch.

How It Works

Connect

Link your Unicredit account via secure PSD2 Open Banking

Sync

Fetch incoming bank transfers (up to 4 times/day)

Match

System auto-matches transfers with orders by amount/reference

Confirm

Confirm matches to trigger order fulfillment

BANCOMAT Pay Transactions

Accept payments via BANCOMAT Pay app - customers receive a push notification and authorize with their bank app.

Configuration Status

Date	Transaction ID	Mobile	Amount	Status	Stato	Actions
No transactions yet.

How BANCOMAT Pay Works

Customer Enters Phone

Customer provides their mobile number at checkout

Push Notification

Customer receives push notification on their BANCOMAT Pay app

Authorize

Customer authorizes payment with PIN or biometrics

Confirmation

Payment confirmed and order processed

User Management

You can create up to 5 users for your merchant account. Each user can have different access permissions based on tabs.

Users (0/5)

User	Username	Email	Role	2FA Status	Last Login	Status	Actions
No users yet. Click "Add User" to create one.

Available Tabs / Permissions

Admin users have access to all tabs regardless of individual permissions.

What are Disputes?

A dispute (or chargeback) occurs when a customer contacts their bank to contest a charge on their credit card. Common reasons include:

Fraudulent Transaction - Customer claims they didn't authorize the purchase
Product Not Received - Customer didn't receive the goods/services
Product Not as Described - Product differs from description
Duplicate Charge - Customer was charged multiple times
Subscription Cancelled - Customer cancelled but was still charged

How Does It Work?

1. Customer Disputes

Customer contacts their bank to contest a charge

2. Bank Notifies PSP

The payment processor (IGFS, Stripe, etc.) receives the dispute

3. PayGlobe Receives Webhook

The dispute appears here automatically - you DON'T create it

4. You Respond

Submit evidence to defend the transaction before the deadline

Dispute Status

OPEN	New dispute requiring your attention
UNDER_REVIEW	You submitted evidence, bank is reviewing
EVIDENCE_REQUIRED	Additional evidence requested
WON	Dispute resolved in your favor, funds returned
LOST	Customer won, funds not recovered
EXPIRED	Response deadline passed without response

How to Respond

Click the Respond button on any OPEN dispute
Write a clear explanation of the transaction
Gather supporting evidence:
- Order confirmation emails
- Shipping/delivery proof
- Customer communication records
- Terms of service / refund policy
- Product descriptions and photos
Submit before the deadline (shown in red if urgent)

API Integration

For developers: Disputes can also be managed via API. See the Partner Integration Guide for endpoints:

GET /api/merchant/disputes - List disputes with filters
GET /api/merchant/disputes/stats - Get dispute statistics
POST /api/merchant/disputes/{id}/respond - Submit response

Tips to Win Disputes

Respond quickly - Don't wait until the deadline
Be specific - Include order details, dates, and tracking numbers
Provide proof - Screenshots, emails, delivery confirmation
Stay professional - Clear, factual responses work best
Know the reason - Tailor your response to the specific dispute type

When to add manually: Use this form when your PSP notifies you of a chargeback outside of automatic webhooks (e.g., via email, portal, or phone).

Transaction ID (PayGlobe) optional

Your Order Reference

Amount Disputed *

€

Currency

Response Deadline

Reason Code *

PSP Source

Reason Description

Internal Notes

Dispute Information

Dispute ID	-
Transaction ID	-
Order Reference	-
Amount	-
Status	-
Reason	-
PSP Source	-
Created	-
Deadline	-

Visa:	0.9% dispute rate, 100 disputes/month
Mastercard:	1.0% dispute rate, 100 disputes/month
Exceeding = fines, increased fees, account termination

Min/Max Amount	Range importo per auto-refund. Es: 0-50 EUR = rimborsa automaticamente solo transazioni piccole
Delay (ore)	Tempo di attesa prima del rimborso automatico. Ti permette di vedere l'alert e decidere manualmente se vuoi
Excluded Codes	Codici motivo da NON rimborsare (es: 10.4 = frode confermata - non vuoi rimborsare un truffatore)

Excluded BINs	Prime 6 cifre della carta. Escludi BIN ad alto rischio frode (es: carte virtuali usa-e-getta)
Excluded Countries	Paesi ad alto rischio. Codici ISO 2 lettere: RU, CN, NG, etc.

Allowed Schemes	Circuiti da processare: VISA, MASTERCARD. Lascia vuoto per tutti
Target Dispute Rate	Tasso obiettivo. Sistema diventa più aggressivo con auto-refund se ti avvicini al limite

Merchant Dashboard

Total Transactions

-

Completed

-

Failed

-

Pending

-

Data Retention

How it works

Analytics

Payment Methods

Transaction Status

Quick Stats

Hourly Volume

Daily Revenue Trend

0

€0

Attivazione Satispay

Open

-

Under Review

-

Won

-

Lost

-

At Risk

€0

Total Lost

€0

Risk Analytics & Dispute Rate Monitoring

Current Dispute Rate

--%

Risk Level

--

Win Rate

--%

Days Until Reset

--

Pre-Dispute Alerts

Pending

-

Auto-Refund

-

Refunded

-

Declined

-

Prevented

-

Amount Saved

€0

Monthly Alert Budget

Pre-Dispute Alert Configuration

Pre-Dispute Alert Flow

Reduce Dispute Rate

Save Money

72h Window

Related Tabs

Alert Sources Configuration

Verifi RDR (Rapid Dispute Resolution)

Verifi CDRN (Cardholder Dispute Resolution Network)

Ethoca (Mastercard)

Auto-Refund Settings

Filtering Rules

Card Network Thresholds

Guida alle Funzioni

Verifi RDR

Verifi CDRN

Ethoca

Vai a Disputes

Vai a Risk Analytics

Configura Alert Sources

Workflows

Quick Start Templates

Personalize orders

Tag valuable customers

Take action on fraud